Submitted form are not being received by email?

  • alinegroup
    Asked on December 10, 2018 at 6:27 PM

    Hello,

    Jot form notifications are not coming through from the beginning of the month.

    I have reset notification and tried to resubmit and it still is not coming though.

    Please Help

    Thank you

  • Richie JotForm Support
    Replied on December 10, 2018 at 9:39 PM

    We are sorry for the inconvenience.

    To clarify, this is the form in question?

    Checked your form and you have created three notification emails and two email addresses are in our bounce list for error 550 and 553.

    Submitted form are not being received by email? Image 1 Screenshot 20

    It seems that it was an invalid recipient and an SMTP authentication error.

    Kindly check your email address again and use the default sender email address noreply@jotform.com.

    Please test your form and let us know if the issue still remains.