Why is the date of birth section on my form not working?

  • melHyped
    Asked on December 11, 2018 at 6:34 AM

    there seems to be something wrong. None of the forms are coming through with this information including dummie ones that I’ve sent myself where I know I’ve put the date in. Any idea what’s going wrong? Thanks Mel

  • Girish JotForm Support
    Replied on December 11, 2018 at 10:23 AM

    I cloned your form and tested this myself. I was able to replicate the issue.

    Here is the link to my cloned form: https://form.jotform.com/83444016782963

    I will forward this to our backend team for investigation. However, an ETA will not be available at the moment, but we will keep you posted on the update.

    Meanwhile, you can try out our Birth Date picker widget.

    You can check out our guide for adding widgets to forms here: How-to-Add-a-Widget-to-Your-Form


  • gizem
    Replied on December 19, 2018 at 6:32 AM

    I checked the clone form (https://form.jotform.com/83444016782963).

    Unique name of the date picker field is seen wrong in the notification email.

    Actual unique name:

    1545218833Screen Shot 2018 12 19 at 2 Screenshot 10

    In the notification email:

    1545218849Screen Shot 2018 12 19 at 2 Screenshot 21

    If you edit this on your form, the problem will be resolved.

    I hope this helps.

    Let us know if you need further help.