What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not able to reset my password

    Asked by Nick Mortgu on January 17, 2013 at 06:55 PM

    I have been trying for three hours to use my JOTFORM account.  My passwor is not working.  I have been waiting for hours for the email to reset my password.

     

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    JotForm Support

    Answered by jonathan on January 17, 2013 at 08:05 PM

    Hi, sorry for the delay. I did found your email in the bounce lists due to ff: reason

     

     

    brer###@comcast.net is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta25.westchester.pa.mail.= comcast.net comcast 199.127.232.182 Comcast block for spam. Please see htt= p://postmaster.comcast.net/smtp-error-codes.php#BL000000' --

     

    I had it removed from the list alreay, so you should be able to reset your password now. Inform us if you still find issue loggin in. Thanks.

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    Answered by Nick Mortgu on January 17, 2013 at 09:52 PM

    I am not receiving the emailed instructions to reset my password.