-
markd502Asked on December 11, 2018 at 11:35 AM
I set up a form with a recurring payment with the Subscription Period set to Daily and Number Of Payments set to 3.
https://www.screencast.com/t/iTrry2StErIYI get the following error.
https://www.screencast.com/t/L3qxl26Zaq -
jonathanReplied on December 11, 2018 at 2:04 PM
As stated in the post error, I believe the minimum number should be for 7 days if using Daily period option.
Please try change Number of Payments at min = 7.
Let us know if this did not resolve the issue.
-
markd502Replied on December 11, 2018 at 2:38 PM
I appreciate the response and will try that solution, although the error message is far from clear that it is referring to Number of Payments.
-
Elton Support Team LeadReplied on December 11, 2018 at 4:41 PM
Just keep us informed if you encounter any other issues.
Regards
-
markd502Replied on December 11, 2018 at 4:41 PM
i tired the form with the number set to 8, still get the same error.
https://www.screencast.com/t/Vy3bGi23
-
jonathanReplied on December 11, 2018 at 6:16 PM
I did a test submission using your form and I was still able to see the error as well.
This thread also discuss the same
https://www.jotform.com/answers/679827-Error-on-Transaction-Interval-Length-7-to-365-days
Please let me do further test and checking for now. I will update you on this thread again later.
-
markd502Replied on December 12, 2018 at 10:28 AM
I have some new information from my own testing. I was mistakenly thinking the proble, was related to the Number of Payments, as I had previously successfully gotten recurring payments to work with No Limit and Monthly. The error started when I changed both fields, to 3 and Daily. But I think the problem is in your API setup with Daily.
I just ran a test with No Limit and Daily which failed.
I then ran a test with No Limit and Weekly which passed.
My initial success was with No Limit and Monthly which passed.
I have not tried setting limits to Weekly or Monthly, but I suspect they might work. -
Victoria_KReplied on December 12, 2018 at 1:33 PM
I think you are right with this statement: 'the error message is far from clear that it is referring to Number of Payments.'
Error message says 'Interval Length', so the subscription can not be renewed on a daily basis as interval should be 7 days or longer. Please use Subscription Period option as weekly or longer period.
I can also suggest to review the reply of our colleague at the following thread: www.jotform.com/answers/679827