Why can't I login?

  • Profile Image
    Krystal
    Asked on March 09, 2011 at 11:34 AM

    Hi,

    My username and password say "did not match".  I have reset and confirmed my password, but I still can't sign-in.  I'm assuming it's a problem with my username.  Is it possible for you to contact me via email to reset my username and allow me access to my account?

    Thank you!

  • Profile Image
    liyam
    Answered on March 10, 2011 at 05:15 AM

    Hello,

    Have you tried signing up providing an actual username and password?  I noticed there are two guest accounts related to your email address krystal.bresnahan [at] kaplan.com.

    Thanks.

  • Profile Image
    Krystal
    Answered on March 10, 2011 at 10:47 AM

    How would I go about signing in with a username and password?  I was able to change my password so I thought I already had an account.  Now my forms have disappeared.  If you can help me find them that would be great!  Even as a guest, my forms are not visible. Please let me know what I need to do. Thank you!

  • Profile Image
    aytekin
    Answered on March 10, 2011 at 10:51 AM

    You are currently not logged-in. Go to My Forms page, scroll to the bottom and you will see a login form. Sign into your account there.