What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I login?

    Asked by Krystal on March 09, 2011 at 11:34 AM


    My username and password say "did not match".  I have reset and confirmed my password, but I still can't sign-in.  I'm assuming it's a problem with my username.  Is it possible for you to contact me via email to reset my username and allow me access to my account?

    Thank you!

    Page URL:

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    JotForm Support

    Answered by liyam on March 10, 2011 at 05:15 AM


    Have you tried signing up providing an actual username and password?  I noticed there are two guest accounts related to your email address krystal.bresnahan [at] kaplan.com.


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    Answered by Krystal on March 10, 2011 at 10:47 AM

    How would I go about signing in with a username and password?  I was able to change my password so I thought I already had an account.  Now my forms have disappeared.  If you can help me find them that would be great!  Even as a guest, my forms are not visible. Please let me know what I need to do. Thank you!

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    JotForm Founder

    Answered by aytekin on March 10, 2011 at 10:51 AM

    You are currently not logged-in. Go to My Forms page, scroll to the bottom and you will see a login form. Sign into your account there.