Clients are receiving error while submitting form

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    vilarda
    Asked on December 12, 2018 at 01:13 AM

    Client are receiving error when submitting this form, but we cannot identify where the error is?

  • Profile Image
    Kiran
    Answered on December 12, 2018 at 08:34 AM

    I have tried submitting your JotForm and was able to submit it without any issue.

    154462152612122018_191210_29.png

    Are you still experiencing any issue with the form? If so, please let us know if the form is embedded on any of your webpages and experiencing the issue.


  • Profile Image
    vilarda
    Answered on December 12, 2018 at 10:43 PM
    Dear Kiran
    If there are errors how can they be seen?
    Kind Regards
    Vince Ilarda
    Principal Director
    Prosperity Accountants Pty Ltd
    T: 08 9443 5199
    Skype ID: vinceilarda
    E: vince@prosperityaccountants.com.au
    W: www.prosperityaccountants.com.au
    This email and any files attached are solely intended for the use of the addressee(s) and may contain confidential, proprietary or legally privileged information. If you receive this email in error, please advise us by return email or by telephoning +61 8 94435199 and then delete the email and destroy any copies immediately. You must not disclose or use the information in the email in any way. This email is also subject to copyright. No part of it should be reproduced, adapted or transmitted without the written consent of the copyright owner. Prosperity Accountants Pty Ltd does not accept liability for any loss or damage which may result from any computer viruses that may be transmitted with this email message or any attachments. Internet communications are not secure. You should scan this message and any attachments for viruses
    ...
  • Profile Image
    vilarda
    Answered on December 12, 2018 at 11:43 PM
    Hi Karin
    Would you mind testing again and answering yes to all the questions.
    Kind Regards
    Vince Ilarda
    Principal Director
    Prosperity Accountants Pty Ltd
    T: 08 9443 5199
    Skype ID: vinceilarda
    E: vince@prosperityaccountants.com.au
    W: www.prosperityaccountants.com.au
    This email and any files attached are solely intended for the use of the addressee(s) and may contain confidential, proprietary or legally privileged information. If you receive this email in error, please advise us by return email or by telephoning +61 8 94435199 and then delete the email and destroy any copies immediately. You must not disclose or use the information in the email in any way. This email is also subject to copyright. No part of it should be reproduced, adapted or transmitted without the written consent of the copyright owner. Prosperity Accountants Pty Ltd does not accept liability for any loss or damage which may result from any computer viruses that may be transmitted with this email message or any attachments. Internet communications are not secure. You should scan this message and any attachments for viruses
    ...
  • Profile Image
    Kiran
    Answered on December 13, 2018 at 01:09 AM

    I have tried submitting the form again and see that there was an error displayed. However, it looks like an upload field (#16) is being shown using the conditions after moving forward and since it is a required field, the form is not allowing to be submitted. 

    154468093913122018_111210_1.png

    I had to move back to upload a file to the field and then I was able to submit the form. Could you review the conditions set on the form once again?

    Thanks!



  • Profile Image
    vilarda
    Answered on December 13, 2018 at 01:43 AM
    Hi Kiran
    Which question is it?
    Kind Regards
    Vince Ilarda
    Principal Director
    Prosperity Accountants Pty Ltd
    T: 08 9443 5199
    Skype ID: vinceilarda
    E: vince@prosperityaccountants.com.au
    W: www.prosperityaccountants.com.au
    This email and any files attached are solely intended for the use of the addressee(s) and may contain confidential, proprietary or legally privileged information. If you receive this email in error, please advise us by return email or by telephoning +61 8 94435199 and then delete the email and destroy any copies immediately. You must not disclose or use the information in the email in any way. This email is also subject to copyright. No part of it should be reproduced, adapted or transmitted without the written consent of the copyright owner. Prosperity Accountants Pty Ltd does not accept liability for any loss or damage which may result from any computer viruses that may be transmitted with this email message or any attachments. Internet communications are not secure. You should scan this message and any attachments for viruses
    ...
  • Profile Image
    Kiran
    Answered on December 13, 2018 at 06:28 AM

    I have tried submitting the form again and I was not able to replicate the issue at my end. I was able to submit it normally without any issue. Did you make any changes to the form? Are you still able to replicate the issue at your end? If so, we request you to provide us with the screenshot of the issue or error so that we can further investigate the issue.

    Thanks!