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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Page not displaying when using form collapse

    Asked by aserban on January 18, 2013 at 08:10 AM

    If I put a form colapse on the top of the form in preview it seems OK but when looking on the web-site the page doesn't show (see print-screen). 

    I tried both without page breaks and with page breaks. The result is the same. (I removed the page collapse since I needed the form to be available on the site). 

    Can you guys assist me please? 

     

    Thanks ! 

    Page URL:
    http://form.jotformeu.com/form/30165390739356?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on January 18, 2013 at 09:31 AM

    Hi,

    Are you still having this issue? Can you share to us the URL of the website so we can also check the form?

    I checked your form, and I found there is no longer a collapse field on it. There are page-break field instead. Previewing the form directly using the URL did not present any issue, and was able to use it.

    Please inform us if you have further inquiry.

    Thanks.

  • Profile Image

    Answered by aserban on January 22, 2013 at 10:47 AM

    Hi jonathan, 

     

    Sorry for the delay in getting back to you. I've put the page collapse back on the form and the form is now nowhere. You can take a look yourself

    the URL of the web-site is : http://acafashion.shopmania.biz/info/ghid-de-masurare

    the URL of the preview form is OK : http://form.jotform.us/form/30173507153143?

    Regards,

  • Profile Image
    JotForm Support

    Answered by idarktech on January 22, 2013 at 11:29 AM

    Hi,

    Have you tried embedding your form using the default script embed code? If not, I'd suggest to re-embed your form using that embed code as it is very useful for forms with page breaks so the form automatically change its height depending on the form fields length.

    Thanks!

  • Profile Image

    Answered by aserban on January 22, 2013 at 11:42 AM

    Hi idarktech, 

     

    I tried your suggestion and it worked. I realized the fact that I was using the Embed code for the iframe and this was causing this unusual behavior. 

     

    Thank you very much for your assistance. Cheers ! 

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    JotForm Support

    Answered by idarktech on January 22, 2013 at 12:14 PM

    Great!

    If you run into any problems using JotForm, just message us here anytime.

    Cheers!