When a "paid account" is cancelled to be a temporary "free account" to

  • Profile Image
    steidl
    Asked on December 12, 2018 at 08:56 AM

    When a "paid account" is cancelled to be a temporary "free account" to fix an incorrect subscription charge, what happens with the forms? Are the forms guaranteed and saved? What if there were a large number of forms and features that were used in a gold account. Does the free account erase excess data that is beyond the free account? What is the risk of losing data? If there was a problem, do you guarantee that a tech would retrieve lost data and that this would be handled immediately?



    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

  • Profile Image
    david
    Answered on December 12, 2018 at 12:17 PM

    Any form data and forms are retained when downgrading.  If the account is over limit for any reason for longer than 24 hours, forms would be disabled.  If the account is downgraded to a Free account and has more than 500 submissions stored, submissions in excess of the most recent 500 would be hidden until the account is upgraded again.  If the data is not restored, let us know and we can restore it.

  • Profile Image
    david
    Answered on December 12, 2018 at 12:17 PM

    Any form data and forms are retained when downgrading.  If the account is over limit for any reason for longer than 24 hours, forms would be disabled.  If the account is downgraded to a Free account and has more than 500 submissions stored, submissions in excess of the most recent 500 would be hidden until the account is upgraded again.  If the data is not restored, let us know and we can restore it.