What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    what is the customer payment process after they hit submitt

    Asked by sozotvnetworks on January 18, 2013 at 10:47 AM
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    JotForm Support

    Answered by Deygus on January 18, 2013 at 11:17 AM

    The normal process after a customer hits submit when a product you are selling is involved is that it then immediately starts to redirect them to the payment gateway that is associated with whichever Payment Integration method you chose to offer your products through. At this point it will then be using the Payment Integrations Checkout Page requesting a payment to complete the transaction.

    If the customer cancels or closes the window before this happens after it has been submitted but before the redirection occurs you will end up with what is known as a Pending Submission aka an Incomplete Payment with which you will have to manually go into your submissions for your form and click on Complete Submission which will then send the customer an email asking them to make the payment.