Iphone not uploading photos to forms

  • ManikinAgency
    Asked on December 12, 2018 at 2:37 PM

    My form has an image upload on it.  

    It works on the desktop browser but when I try to test any of my forms on my iphone browser, I choose upload but it doesn't see any of the photos on my phone.  

    Please help.  

  • Kevin Support Team Lead
    Replied on December 12, 2018 at 4:52 PM

    I have just tested your form and the images seem to be uploading properly, here is a screen-cast about my test: 

    Iphone not uploading photos to forms Image 10

    May you please try clearing your browsers cache, using a different browser, device or internet connection and see if that helps? 

    If the problem persists, please let us know which specific iPhone and browser you're using, we will perform some tests on similar devices in order to further investigate the issue. 

    Looking forward to your response. 

  • ManikinAgency
    Replied on December 12, 2018 at 5:06 PM

    It began working recently.   It was definitely an issue when I used safari browser on my iphone.  


    When I switched to google browser on iphone it worked perfect.


  • Kevin Support Team Lead
    Replied on December 12, 2018 at 6:44 PM

    Glad to know the form works as expected now. 

    If you continue experiencing the problem, please let us know. 

  • ManikinAgency
    Replied on December 12, 2018 at 7:31 PM

    The forms are doing the same thing again.  Not uploading through safari on iphone

  • Ashwin JotForm Support
    Replied on December 13, 2018 at 4:03 AM

    I am sorry for the trouble caused to you. I did test your form on safari and iPhone 5 and did not find any issue with that. I was able to select image in iPhone device and was able to submit it successfully. 

    I would suggest you to please try again and get back to us if the issue persists. Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

  • ManikinAgency
    Replied on December 13, 2018 at 7:06 AM

    I don't get it.  It works then it doesn't work.  

    This particular form goes straight to jotform and is not embedded in any site so that wouldn't be a conflict.

    It just seems hit or miss with uploading photos with Safari.   I did read an article from a while back that others have had issues when uploading from Safari but not sure if that's still the issue.   It works when I uploaded photos from my iphone using google browser but I can't ask all of my clients to convert to a different browser.

    I do have some of the forms embedded.

    Here is one of the links:  https://www.theauditionconnection.com/manikin

    Any further thoughts are appreciated.

    Thank you.

  • Ashwin JotForm Support
    Replied on December 13, 2018 at 9:55 AM

    Can you please ask your user which iPhone model & version they are using?

    Do get back to us on this and we will take a look.

  • ManikinAgency
    Replied on December 15, 2018 at 7:40 PM

    6s plus for sure

  • roneet
    Replied on December 15, 2018 at 9:37 PM

    We are sorry for the inconvenience this has caused. On testing your Form twice in iPhone6s and 8plus, I was not able to replicate it. I have made a test submission too, it went through successfully.

    I would request you also check the internet connectivity of the phone while testing.

    Let us know if you need further assistance.

    Thanks.