Email notification: default edit URL link is missing ("You can {edit_submission} and {all_submissions} easily")

  • Profile Image
    acase
    Asked on December 12, 2018 at 06:53 PM

    Email is set up with the following line at the bottom:

    You can {edit_submission} and {all_submissions} easily.

    When the email is received the above is missing and the submission cannot be edited?

    When "Edit Submission" is added at the top of the email not all the information is received. 


    Thank you for your help!

  • Profile Image
    Richie_P
    Answered on December 12, 2018 at 11:52 PM

    I have checked your form but I can't seem to find any edit link in the notification or autoresponder email.

    Can you try adding the edit submission link using the Form Fields.

    Guide:https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

  • Profile Image
    acase
    Answered on December 13, 2018 at 09:24 AM

    When adding the edit link using form fields fields 252-271 disappear from the notification email.  When the notification email is first created all the fields appear but after the first submission they disappear.


    1544711050Capture.JPG

  • Profile Image
    Richie_P
    Answered on December 13, 2018 at 10:49 AM

    I have checked your email notification and you have added the edit submission link. However, I'm not sure what fields are on 252-271, can you please let us know?

    You may try adding a new notification email to refresh all the fields and add the edit link.

    Please give it a try and let us know if the issue still remains.



  • Profile Image
    acase
    Answered on December 13, 2018 at 11:08 AM

    This is the bottom of the notification email prior to adding the edit link:


    This is the test email after the edit link is added and all fields are correct

    1544716878Capture.JPG

    This is what we receive after a submission Email is missing and the edit link at the bottom is gone:

    1544717276Capture.JPG



  • Profile Image
    Richie_P
    Answered on December 13, 2018 at 12:44 PM

    I have checked your email content again and there is no edit link at the bottom of your fields.

    It seems you're referring to the email address.

    The email address is missing in your email content, you may need to edit your source code and insert this to your email content.

    <td id="value_252" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{email290}</td>

    Screenshot:

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    acase
    Answered on December 14, 2018 at 10:15 AM

    This is my source code in the email, everything in yellow is not showing up on the email I receive:

    <tr id="row_271" class="questionRow">
    <td id="question_271" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Job Comments:</td>
    <td id="value_271" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{jobComments271}</td>
    </tr>
    <tr id="row_290" class="questionRow">
    <td id="question_290" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Email - Submitted By</td>
    <td id="value_290" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{email290}</td>
    </tr>
    </tbody>
    </table>
    </td>
    <td bgcolor="#EEEEEE" width="4">&nbsp;</td>
    </tr>
    <tr>
    <td style="font-size: 4px;" bgcolor="#EEEEEE" height="4">&nbsp;</td>
    <td style="font-size: 4px;" bgcolor="#EEEEEE">&nbsp;</td>
    <td style="font-size: 4px;" bgcolor="#EEEEEE">&nbsp;</td>
    </tr>
    </tbody>
    </table>
    </td>
    </tr>
    <tr>
    <td height="20">&nbsp;</td>
    </tr>
    <tr>
    <td>
    <div style="text-align: center; font-size: 11px;">You can {edit_submission} and {all_submissions} easily.</div>
    </td>
    </tr>
    <tr>
    <td height="30">&nbsp;</td>
    </tr>
    </tbody>
    </table>
    <p>&nbsp;</p>


    It also appears that the source code in the email is changed to the following before the email ends:

    </tr>
    <tr id="row_257" class="questionRow">
    <td id="question_257" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">First Location:</td>


    1544800455Capture.JPG

  • Profile Image
    acase
    Answered on December 14, 2018 at 10:48 AM

    Correction the source code is leaving out all of the following:

    <td id="value_257" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{firstLocation257}</td>
    </tr>
    <tr id="row_258" class="questionRow">
    <td id="question_258" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Expected Completion:</td>
    <td id="value_258" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{expectedCompletion258}</td>
    </tr>
    <tr id="row_259" class="questionRow">
    <td id="question_259" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Job Description:</td>
    <td id="value_259" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{jobDescription259}</td>
    </tr>
    <tr id="row_260" class="questionRow">
    <td id="question_260" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Anticipated Total Hours:</td>
    <td id="value_260" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{anticipatedTotal260}</td>
    </tr>
    <tr id="row_261" class="questionRow">
    <td id="question_261" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Job Comments:</td>
    <td id="value_261" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{jobComments261}</td>
    </tr>
    <tr id="row_262" class="questionRow">
    <td id="question_262" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">2nd Location:</td>
    <td id="value_262" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{2ndLocation262}</td>
    </tr>
    <tr id="row_263" class="questionRow">
    <td id="question_263" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Expected Completion:</td>
    <td id="value_263" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{expectedCompletion263}</td>
    </tr>
    <tr id="row_264" class="questionRow">
    <td id="question_264" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Job Description:</td>
    <td id="value_264" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{jobDescription264}</td>
    </tr>
    <tr id="row_265" class="questionRow">
    <td id="question_265" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Anticipated Total Hours:</td>
    <td id="value_265" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{anticipatedTotal265}</td>
    </tr>
    <tr id="row_266" class="questionRow">
    <td id="question_266" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Job Comments:</td>
    <td id="value_266" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{jobComments266}</td>
    </tr>
    <tr id="row_267" class="questionRow">
    <td id="question_267" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">3rd Location:</td>
    <td id="value_267" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{3rdLocation267}</td>
    </tr>
    <tr id="row_268" class="questionRow">
    <td id="question_268" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Expected Completion:</td>
    <td id="value_268" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{expectedCompletion268}</td>
    </tr>
    <tr id="row_269" class="questionRow">
    <td id="question_269" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Job Description:</td>
    <td id="value_269" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{jobDescription269}</td>
    </tr>
    <tr id="row_270" class="questionRow">
    <td id="question_270" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Anticipated Total Hours:</td>
    <td id="value_270" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{anticipatedTotal270}</td>
    </tr>
    <tr id="row_271" class="questionRow">
    <td id="question_271" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="#F3F3F3" width="170">Job Comments:</td>
    <td id="value_271" class="valueColumn" style="padding: 5px !important;" bgcolor="#F3F3F3">{jobComments271}</td>
    </tr>
    <tr id="row_290" class="questionRow">
    <td id="question_290" class="questionColumn" style="padding: 5px !important;" valign="top" bgcolor="white" width="170">Email - Submitted By</td>
    <td id="value_290" class="valueColumn" style="padding: 5px !important;" bgcolor="white">{email290}</td>
    </tr>
    </tbody>
    </table>
    </td>
    <td bgcolor="#EEEEEE" width="4">&nbsp;</td>
    </tr>
    <tr>
    <td style="font-size: 4px;" bgcolor="#EEEEEE" height="4">&nbsp;</td>
    <td style="font-size: 4px;" bgcolor="#EEEEEE">&nbsp;</td>
    <td style="font-size: 4px;" bgcolor="#EEEEEE">&nbsp;</td>
    </tr>
    </tbody>
    </table>
    </td>
    </tr>
    <tr>
    <td height="20">&nbsp;</td>
    </tr>
    <tr>
    <td>
    <div style="text-align: center; font-size: 11px;">You can {edit_submission} and {all_submissions} easily.</div>
    </td>
    </tr>
    <tr>
    <td height="30">&nbsp;</td>
    </tr>
    </tbody>
    </table>
    <p>&nbsp;</p>


    1544802486Capture.JPG

  • Profile Image
    Richie_P
    Answered on December 14, 2018 at 12:33 PM

    I have tested several syntax of codes and it seems that the default edit URL link is missing in your email content.

    15448084941.png

    I will forward the issue to our back-end for further investigation.

    They will contact you once updates are available.


  • Profile Image
    acase
    Answered on December 18, 2018 at 10:11 AM

    I was able to delete some fields and everything showed up in the test email.  But when the form is filled out it cuts off.

  • Profile Image
    Richie_P
    Answered on December 18, 2018 at 11:18 AM

    Thank you for further testing your form.

    The ticket has been forwarded to our back-end team for further investigation.

    Unfortunately, updates are not yet available at the moment.

    They will contact you once updates are available.


  • Profile Image
    acase
    Answered on December 26, 2018 at 10:58 AM

    Any updates on this?  We are trying to use this form but b/c of the issues with the email cutting off we are unable to.

    Thanks

  • Profile Image
    Mike_G
    Answered on December 26, 2018 at 11:04 AM

    We are truly sorry for any inconvenience. We haven't heard anything yet from our developers regarding the issue that was reported in this thread.

    Although we cannot provide any timeframe for when the issue will be fixed, please be assured that once there is an update, we will notify you in this thread the soonest.