why u disable my forms?

  • Profile Image
    bisnes
    Asked on January 18, 2013 at 02:27 PM

    all my form are disable. why?

  • Profile Image
    EduardoMendez
    Answered on January 18, 2013 at 02:36 PM

    Hi there, 

    It seems your account is over the limit in terms of space used,

    You have gone over the 100mb mark allowed in your plan.

    Please free up some space in your account or upgrade to a higher plan and let us know if you need further assistance!

  • Profile Image
    bisnes
    Answered on January 18, 2013 at 02:56 PM

    how to free up some space? i dont understand.

  • Profile Image
    EduardoMendez
    Answered on January 18, 2013 at 03:03 PM

    Hi there

    Do you have any forms where users upload files?

    Do you have forms with a high number of submissions?

    these submissions are stored in your account and take up space.  Here is a video to help you delete some submissions,

    http://screencast.com/t/Ufm0hXfzPN

    Again, choose the form with submissions that you can clean up.

    Click the Submissions button at the top of the page.

    Delete the submissions that you no longer need (either individually or all at the same time)

    I hope this helps!

  • Profile Image
    bisnes
    Answered on January 18, 2013 at 03:09 PM

    if i disable some form or move it to archive form, it not give more space?

  • Profile Image
    EduardoMendez
    Answered on January 18, 2013 at 03:18 PM

    Unfortunately, 

    That will not free up any space on your account.  You would have to delete the files that take space on the account.

  • Profile Image
    bisnes
    Answered on January 18, 2013 at 03:27 PM

    thanks. i deleted the submission files.

  • Profile Image
    EduardoMendez
    Answered on January 18, 2013 at 03:28 PM

    Excellent!

    Let us know if you need further assistance!