What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why u disable my forms?

    Asked by bisnes on January 18, 2013 at 02:27 PM

    all my form are disable. why?

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 18, 2013 at 02:36 PM

    Hi there, 

    It seems your account is over the limit in terms of space used,

    You have gone over the 100mb mark allowed in your plan.

    Please free up some space in your account or upgrade to a higher plan and let us know if you need further assistance!

  • Profile Image

    Answered by bisnes on January 18, 2013 at 02:56 PM

    how to free up some space? i dont understand.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 18, 2013 at 03:03 PM

    Hi there

    Do you have any forms where users upload files?

    Do you have forms with a high number of submissions?

    these submissions are stored in your account and take up space.  Here is a video to help you delete some submissions,

    http://screencast.com/t/Ufm0hXfzPN

    Again, choose the form with submissions that you can clean up.

    Click the Submissions button at the top of the page.

    Delete the submissions that you no longer need (either individually or all at the same time)

    I hope this helps!

  • Profile Image

    Answered by bisnes on January 18, 2013 at 03:09 PM

    if i disable some form or move it to archive form, it not give more space?

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 18, 2013 at 03:18 PM

    Unfortunately, 

    That will not free up any space on your account.  You would have to delete the files that take space on the account.

  • Profile Image

    Answered by bisnes on January 18, 2013 at 03:27 PM

    thanks. i deleted the submission files.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 18, 2013 at 03:28 PM

    Excellent!

    Let us know if you need further assistance!