How do we decrypt the downloaded results?

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    Sridor
    Asked on December 13, 2018 at 10:23 AM

    I set the encryption option for our results. There's no option for decrypting them when I download them. How do I download my results in a decrypted form?

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    John_Benson
    Answered on December 13, 2018 at 01:07 PM

    It is not possible to decrypt download reports, PDFs, or excel. Please check the link below for more information: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#What-Happens-to-Uploaded-Files-on-Encrypted-Forms

    I hope this information helps.

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    Sridor
    Answered on December 18, 2018 at 08:40 PM

    I am getting emails with a button to access submissions. When I click the button I see a message telling me to "switch accounts". Which account am I using and which account am I suppised to switch to?1545183613Screenshot_2018-12-18-20-34-45

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    John_Benson
    Answered on December 18, 2018 at 09:55 PM

    You need to access your account to view the submissions. It has something to do with the Privacy settings of your account. 

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