reCapthca not working on our site in IE

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    webtools@heart.org
    Asked on January 18, 2013 at 03:29 PM

    Hi,

    We're having an issue with reCaptcha not appearing our site in IE. We've tested versions 8 and 9 of IE and it doesn't work in either, but it works fine in FF and Chrome. The issue only occurs in IE when we use the .js script embed code. If we embed the source code it will work just fine in IE. Also, the reCaptcha does appear in IE when using the JotForm preview URL: http://form.jotformpro.com/form/30111158848956


    I'm including the URL for a test page on our site and a screenshot. If you have any ideas it would be greatly appreciated as we need to use reCaptcha for accessibility and would rather be able to use the .js embed code.

     

    Thanks,

    Nathan

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    EduardoMendez
    Answered on January 18, 2013 at 03:34 PM

    Hi there, 

    Can you please try to re-embed the form using the iFrame method.

    Here is a guide to help you with this:

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    Let us know if that solves the issue!

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    webtools@heart.org
    Answered on January 18, 2013 at 03:57 PM

    Using the iframe works, but is not a very good solution for us, b/c we will be regularly updating many forms and don't want to always have to adjust the dimensions of the form. Honestly, that doesn't really solve the issue, since the issue is with the .js script embed code, which is what we would like to use. Is this an issue on our end or your end?

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    EduardoMendez
    Answered on January 18, 2013 at 04:03 PM

    There seems to be conflicts between the scripts on your page.

    iFrame prevents these conflicts.  You can try to embed the form using the source code to see if the conflicts persist.  

  • Profile Image
    webtools@heart.org
    Answered on January 18, 2013 at 04:06 PM

    When we use the source code everything does work properly, so we'll go with that option for now and check to see if we can find where there might be a conflict with the scripts.

    Thanks for the assistance.