I deleted files and form still shows over quota

  • cves3407
    Asked on December 13, 2018 at 5:04 PM

    I deleted files and form still shows over quota. See attached screen shot showing space is not all used. 


    Jotform Thread 1672931 Screenshot
    Page URL: https://www.avantiprinting.com/upload/
  • Welvin Support Team Lead
    Replied on December 13, 2018 at 6:57 PM

    I've fixed that for you. If you happen to experience this again, just resave the form by doing a small edit in the form builder to fix it or clear your forms cache:

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

  • cves3407
    Replied on December 13, 2018 at 8:43 PM
    Thanks so much! Anything you can teach me if it happens again?
    Carlo Vescovi
    Avanti Printing Inc
    949.501.4316
    WE HAVE MOVED! NEW ADDRESS BELOW
    15321 Barranca Parkway
    Irvine, CA 92618
    ...
  • Kiran Support Team Lead
    Replied on December 13, 2018 at 11:50 PM

    You may try clearing the form caches of your account if it occurs again. If the issue still persists, please let us know. We will be happy to take a look.

    Thanks!