Server Error is displayed when trying to download the uploaded file.

  • kadencesg
    Asked on December 13, 2018 at 9:56 PM

    Dear support,


    Can you please investigate for us.

    We can't download any files.

    Error: Server Error The server encountered a temporary error and could not complete your request.

    Please try again in 30 seconds.

  • Ashwin JotForm Support
    Replied on December 14, 2018 at 2:49 AM

    I am sorry for the trouble caused to you. 

    I did try to download the uploaded file in your form and I was able to download it successfully. Please check the screenshot below:

    1544773527downloadFile Screenshot 10

    How are you downloading uploaded files? I would suggest you to please try to download the file again and get back to us if the issue persists. You may also like to share the URL of the uploaded file and we will take a look. 

    We will wait for your response.

  • Victoria_K
    Replied on December 18, 2018 at 2:32 PM

    We are extremely sorry for the inconvenience caused. There was a problem on our side with file uploads, but our developers have already fixed it. Could you please check if your files are now accessible?