What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I add a user's IP to a whitelist to allow repeated entries?

    Asked by SBMadmin on January 19, 2013 at 12:48 AM

    We have one user who is responsible for entering the handwritten registration forms that we receive.  He has been periodically denied access to our site, receiving a message that says his IP address (41.137.23.166) has been blocked.  Can we add his IP address to a whitelist so that he doesn't encounter this issue in the future?

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    JotForm Support

    Answered by idarktech on January 19, 2013 at 02:46 AM

    Hi,

    That IP is now on the white list. 

    Let me know if such issue persist. Thanks!