Save Fillable PDF Form

  • masterp1
    Asked on December 14, 2018 at 10:38 AM

    I seem to be missing something. Trying to download form as fillable PDF so I can email as attachment. When I click on XXX, a PDF form is created. I have gone through and added desired elements and edited page breaks, but there is no option to download the form, only the Preview PDF toggle.

    Tried to Save as PDF from the Chrome print function of the Preview screen, but then I lose all of the fillable fields. How do I download the blank form as a PDF?  

  • Kevin Support Team Lead
    Replied on December 14, 2018 at 11:58 AM

    While on the PDF fillable editor, go to the publish tab where you will find the download button, it's also present above the preview button: 

    1544806656screenshot 01 Screenshot 10

    If you're not seeing the same options on your end, please share us an image about the editor page, this guide will help you uploading the images here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Attached images via email responses will not be posted here. 


  • masterp1
    Replied on December 14, 2018 at 12:07 PM

    That's my issue. I don't have the Publish option or Download button. Only Build and Settings. I clicked on the Flush Encryption Keys button and selected my encryption key file. The form reopened with no change.

    1544807192Screenshot of PDF Editor Screenshot 10

  • David JotForm Support Manager
    Replied on December 14, 2018 at 1:20 PM

    Please note that many features are not available for encrypted forms: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    "1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers."

    That is the reason why you are not able to download the PDF submissions. If you need to use PDF submission download, you will have to stop using encrypted forms, and this feature will work for future submissions only, not the ones that are currently encrypted.

  • masterp1
    Replied on December 14, 2018 at 3:56 PM

    Thanks. That worked!