Form over quota! error

  • Profile Image
    Ogulcan 
    Asked on December 16, 2018 at 07:06 AM

    Despite we have enough quota it gives "Form over quota" error. There was a change in our credit card and we have forget to updated our billing card. Then we release the quota warning and update the credit card info. In your JotForm web site it works properly however the embed code in our web site gives quota error. The name of the form is "Özel Etkinlik Talebi"

    Please help us to fix this issue

    Regards,

      

  • Profile Image
    John_Benson
    Answered on December 16, 2018 at 08:28 AM

    I checked your account and it is in good status. Please provide the correct account username so we can check it further.

    We'll wait for your reply 




  • Profile Image
    ogulcanatay
    Answered on December 16, 2018 at 09:43 AM
    Unfortunately as we mentioned it is not working we already send you the
    link please just click to the link to understand. Link below;
    https://komsukoy.com/etkinlik/
    And form name is Özel Etkinlik Talebi
    ...
  • Profile Image
    Victoria_K
    Answered on December 16, 2018 at 10:36 AM

    The form on your web page is displayed correctly. Just in case, I have cleared form caches for your account. Below is a screenshot of what I see on your web page. If you see it differently, please clear your browser cache.