Why account is out of space?

  • DSAdigitalStudio
    Asked on December 16, 2018 at 2:39 PM

    My account is apparently out of space for new submissions, but I have deleted almost all the big video files. Is there some trash can that I have to empty?


    -martyB

    Jotform Thread 1674983 Screenshot
  • Victoria_K
    Replied on December 16, 2018 at 2:59 PM

    Hello martyB,

    Your account exceeds uploads limit: Understanding-Your-Account-Usage-and-Limits

    It seems that you have already deleted some submissions containing file uploads. I have now re-calculated uploads counter and your account is no more overlimit. 

    Let us know if you need more help.