Need help with using same info from old account to new account

  • Laurie Zaslove
    Asked on December 16, 2018 at 9:39 PM

    I closed my account and then decided to open a new one with the same username and email address as the old one. I was told that they were not available. I assumed because the account was closed that they would not be considered taken and still available. Is my old account actually closed/deleted? Is there anyway I can use the same information in opening a new account?

  • Ashwin JotForm Support
    Replied on December 17, 2018 at 2:42 AM

    What was the username or the profile email address you used in your old account? I am unable to find any details with your email address myrescues@outlook.com.

    Do get back to us on this and we will take a look.

    We will wait for your response.

  • Laurie Zaslove
    Replied on December 17, 2018 at 2:46 AM

    The usernname was redfox723 and the email was redfoxsrescue@gmail.com.

  • Laurie Zaslove
    Replied on December 17, 2018 at 3:43 AM

    Sent from Mail for Windows 10
    ...
  • Ashwin JotForm Support
    Replied on December 17, 2018 at 4:56 AM

    Upon checking i found that your older account is already deleted and has account profile email address redfoxsrescue@gmail.com

    Unfortunately it is not possible to use the same email address in more than one account. Do you want me to restore the deleted account so that you can login to old account and change the email address?

    Do get back to us on this and we will do the needful.

  • Laurie Zaslove
    Replied on December 17, 2018 at 5:43 AM
    Yes, please do. That would be wonderful. Thank you so so much. I was so mad at myself for deleting it to begin with. I had another account under another email address that I was going to use, but changed my mind. Thanks again.
    Sent from my iPhone
    ...
  • Ashwin JotForm Support
    Replied on December 17, 2018 at 8:59 AM

    I have restored your deleted account with username "redfox723". Do try to sign in to your JotForm account and get back to us if you have any problems.