"Continue Forms Later" does not work correctly with Single Choice Field

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    Asked on December 17, 2018 at 04:54 PM

    I have enabled "Continue Forms Later" which successfully saves the form data in the local browser cache. 

    It seems to work great for most fields, but for some reason one "single choice" field I have (which has the options "0", "1", "2", "3", and "4 or more" and uses conditional logic to show or hide other fields) does not get saved, and instead always defaults to the last value (4 or more).

    I had a spinner in there previously, and that behaved the same way as well. It would always default to "5" (which was the maximum value) once any value is set. 

    Does it have to do with the fact that there is conditional logic being applied to that field? How can I get it to save the information correctly?

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    Answered on December 17, 2018 at 07:17 PM

    Unfortunately, I was able to reproduce the issue. It takes place only if respondent is changing the answer from value with greater index to value with lower one. Let's say first time the user has selected option 3 and changed it to 1 with next visit. The browser will still save 3. But, if steps are in reverse order, the browser will update a value from 3 to 1. If the answer was not changed, it is saved correctly to browser's cache.

    I'm afraid I do not have any clear explanation for this behavior, so I will escalate this issue to our developers for closer checking. We will keep you informed via this thread.

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    Answered on April 18, 2019 at 05:17 AM


    This issue is resolved.