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sycasmartAsked on December 17, 2018 at 6:15 PM
Hi there,
I have cancelled the paid account few months ago, how come I still got charge via Paypal.
Please immediately cancel the paid account, I just want the free account for now.
Pls remove any payment record: Paypal, credit card...that is currently recorded under my profile.
Thanks!
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Jed_CReplied on December 17, 2018 at 8:18 PM
Since you have paid through PayPal payment option, you will also need to cancel the subscription on your end. I can see that you have cancelled the auto renewal, I have now forwarded this to our billing team to have the recent payment refunded.
Let us know if you have any questions or if you need further assistance.