Billing: Cancel the PayPal renewal and refund the recent payment.

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    Asked on December 17, 2018 at 06:15 PM

    Hi there,


    I have cancelled the paid account few months ago, how come I still got charge via Paypal.


    Please immediately cancel the paid account, I just want the free account for now.


    Pls remove any payment record: Paypal, credit card...that is currently recorded under my profile.



  • Profile Image
    Answered on December 17, 2018 at 08:18 PM

    Since you have paid through PayPal payment option, you will also need to cancel the subscription on your end. I can see that you have cancelled the auto renewal, I have now forwarded this to our billing team to have the recent payment refunded.

    Let us know if you have any questions or if you need further assistance.