Billing: Cancel the PayPal renewal and refund the recent payment.

  • Profile Image
    sycasmart
    Asked on December 17, 2018 at 06:15 PM

    Hi there,

     

    I have cancelled the paid account few months ago, how come I still got charge via Paypal.

     

    Please immediately cancel the paid account, I just want the free account for now.

     

    Pls remove any payment record: Paypal, credit card...that is currently recorded under my profile.

     

    Thanks!

  • Profile Image
    Jed_C
    Answered on December 17, 2018 at 08:18 PM

    Since you have paid through PayPal payment option, you will also need to cancel the subscription on your end. I can see that you have cancelled the auto renewal, I have now forwarded this to our billing team to have the recent payment refunded.

    Let us know if you have any questions or if you need further assistance.