Can I downgrade my plan to the Free plan?

  • WindsorFestival
    Asked on December 18, 2018 at 6:29 AM

    The application date for the form I have been using has now passed. We are no longer taking submissions for that form, just using the submissions we already have.

    Can I downgrade my plan to the Free plan?

    I will be upgrading our plan again when a new application date begins.

    Will I still be able to view all the submissions I already have in the interim?

  • Ashwin JotForm Support
    Replied on December 18, 2018 at 10:14 AM

    Can I downgrade my plan to the Free plan?

    Yes you can upgrade and downgrade your account any time. 


    Will I still be able to view all the submissions I already have in the interim?

    Please note that free account has submission storage limit of 500 submissions. Once your account is downgraded to free plan, all submissions in excess of 500 submissions will be deleted automatically. Free account also has limit of 100 MB of upload space. Since your have already received 1.02 GB of uploads, if you downgrade your account to free, your account will be over quota. 

    You need to delete the submission record which you have received in your form with file attachment. Deleting a submission record will also delete the attached file as well and free up the upload space. 

    Do get back to us if you want us to cancel your subscription and we will do the needful. You can also cancel subscription yourself and the following guide should help you:  https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free