Why cannot I access completed forms?

  • Cristen28
    Asked on December 18, 2018 at 9:56 AM

    I received an e-mail that a new client filled out an intake form, but none of my passwords are working to open it.  Also, when I log into my account on jotforms, I cannot find this completed file either.  Please help.

  • Girish JotForm Support
    Replied on December 18, 2018 at 11:58 AM

    The form that you are looking for, I presume is https://www.jotform.com/82688785184173.

    This form is created using the account with username: "cpwfteam". If this is your account, you can log in here and check your form and its submissions.

    You can review this guide to understand how to check the form submissionsHow-to-View-Form-Submissions


  • Cristen28
    Replied on December 18, 2018 at 1:43 PM
    Thanks. I found the submitted form but can not access the insurance card
    pictures... it shows up as error.
    ...
  • jherwin
    Replied on December 18, 2018 at 3:05 PM

    The form you are trying to view submissions/images is HIPAA compliant. You will only see submissions in that form if you are logged in using the account cpwfteam.

    If you still receives error even after using the cpwfteam account to view the submission, please send us a screenshot so we can check and investigate the problem.

    Guide: How to Post Screenshots to Our Support Forum.

  • Cristen28
    Replied on December 18, 2018 at 5:43 PM
    Oh, ok thanks.
    *Cristen Harris, *PhD, RDN, CSSD, CD, CEP, FAND
    *Board Certified Specialist in Sports Dietetics & Clinical Exercise
    Physiologist*
    *Nutrition Therapist, Creating Peace with Food*
    *Associate Professor, Bastyr University*
    *Faculty Member, Ellyn Satter Institute*
    *Owner, Aim 2 Nourish LLC*
    www.creatingpeacewithfood.com
    Voice-Mail & Fax: (425) 209-0593
    Zoom: https://creatingpeacewithfood.zoom.us/my/*drharris*
    If you would like to schedule or change an appointment, you may do so
    ...