-
ecusheyAsked on December 18, 2018 at 12:21 PM
I upgraded my account yesterday, and today I received an email saying it is disabled. Please advise
Thanks
Erich Cushey
-
Nik_CReplied on December 18, 2018 at 2:14 PM
Your account is over limit with form views allowed.
Storage plan is limited to 1000 form views per month, you can read more about form views limit here: https://www.jotform.com/help/355-Form-View-Limits-What-Is-It-All-About
You can either upgrade to a higher plan or wait for next first of the month when all monthly limits reset.
Let us know if you have any further questions.
Thank you!
-
ecusheyReplied on December 20, 2018 at 2:12 PM
So can I get credit for the incorrect plan I just upgraded to towards the Silver plan?
Thanks
-
Nik_CReplied on December 20, 2018 at 3:29 PM
Yes, if you upgrade to Silver, you will be automatically prorated by the system.
Let us know if you have any further questions.
Thank you!