Can I refund the bronze plan and retain the silver subscription?

  • nboyce17
    Asked on December 19, 2018 at 6:58 AM

    I just got a bronze acct on Saturday and had to upgrade it to silver yesterday, I didn’t realize there was a limit on payments received. So now I’ve paid 19 + 39 can I be refunded the original 19. I should have only had to pay the difference to upgrade.

     

    my second question is I set it up to charge a 2.01 processing fee, however it’s not doing that. How can I fix this? 
    Page URL: https://form.jotform.com/nboyce17/fortnite-tournament
  • David JotForm Support Manager
    Replied on December 19, 2018 at 11:29 AM

    We have refunded the Bronze subscription(I-6Y61MVP4T8FA), please make sure to cancel it at PayPal's site to prevent double charges. Your second question will be addressed in a separate thread: https://www.jotform.com/answers/1678186 

  • nboyce17
    Replied on December 19, 2018 at 12:43 PM
    Thanks.
    Nicole Boyce-Navarro
    ...