Jotform Sheets: The look of the columns is broken and the spreadsheet moves too slow.

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    diana
    Asked on December 19, 2018 at 08:18 AM

    The user has reported that the new version is slow. I have checked the user's account and form. I was able to replicate the issue.


    Moreover, the look of the columns is broken and the spreadsheet moves too slow. When clicking any of the columns, it does not respond.


    When the selection boxes are clicked, names appeared and the rows got colored.


    Also, all columns and rows are onto each other that makes the look of sheet messy and tangled. Moreover, moving on the spreadsheet is too hard, it moves slowly or it responds late.


    I have tested the issue on my end by cloning the form. The issue has not occurred on my end. Also, other forms of the user have not affected by this issue.



  • Profile Image
    ceren
    Answered on December 20, 2018 at 09:20 AM

    Hello diana,

    This issue should be fixed now. Could please check and let me know if the problem still exists?

    Thank you.


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    diana
    Answered on December 21, 2018 at 01:19 AM

    Hi Ceren,

    I have checked the issue, but it still persists on my end. I have cleaned my browsers' caches, and I have tested the issue on Chrome and Firefox browsers again. The same problems still occur.

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    betty
    Answered on March 20, 2019 at 07:13 AM

    Hi Ceren & Diana,

    I checked the issue once again and it seems to be resolved.

    I will inform the user accordingly.