I set it up to charge a 2.01 processing fee, however it’s not doing that. How can I fix this? 

  • nboyce17
    Asked on December 19, 2018 at 11:28 AM
    my second question is I set it up to charge a 2.01 processing fee, however it’s not doing that. How can I fix this? 
  • David JotForm Support Manager
    Replied on December 19, 2018 at 11:34 AM

    I just checked your form, and the fee is adding up in the total:

    1545237218addingup Screenshot 10

    Let us know if you need more help.

  • nboyce17
    Replied on December 19, 2018 at 12:43 PM
    We fixed that part. Still having issues with charging me for bronze and silver
    Nicole Boyce-Navarro
    ...
  • David JotForm Support Manager
    Replied on December 19, 2018 at 1:37 PM

    I see that you have already successfully canceled the Bronze subscription, and purchase the new Silver one, and your account was correctly upgraded to it.

    Open a new thread if you need anything else, we will be glad to assist you.