Issues for End User with Text Box Text Saving to Form

I am having issues with a text box on my form. I have created this form so that my end users can work on it as needed as they receive an edit link back to the form.

The issue is that when someone is working on their form, and paste text into the text box, and save their changes, the text does not save to the text box.

There is one instance where I can see text for one of my submissions in the text box, but when the end user access the same submission through their edit link, it appears to be blank, yet when they click on downtown submission to pdf, it is visible.

I have attempted to recreate their issue, but it is not an issue for me.........just the end user.  Help!

PS  It is not an issue regarding the number of words they are attempting to input into the box.  It is something else.

I have tested a cloned version of your form but I can't seem to replicate the issue at my end.

When I edit the form, the text box values are saved.

Screenshot:

Can you please share to us the Edit link in which the text field's data is missing?

Yes, I know this. It is not on the back end, it is on the front end. What could be causing this?
Susan Watson | Office Specialist
Main Street Iowa | Iowa Downtown Resource Center
[IEDA_Logo]
IOWA ECONOMIC DEVELOPMENT AUTHORITY
200 East Grand Avenue | Des Moines, Iowa 50309
PH: 515.348.6185 | susan.watson@iowaEDA.com
iowaeconomicdevelopment.com
iowaeconomicdevelopment.com/CommunityDevelopment/IDRC
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We are not sure what may have caused this issue as we cannot replicate it at our end.

May we know if your form users are using mobile devices in filling up your form?

You can also let your form users share the console report when this issue happens.

Guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

Thank you.

I just edited Standard Number 3 – Question 7 again (for 4th time) saved my changes. This is the automated Thank You message. If I download my submission to a pdf I see the text that was added. If I select the edit submission link, the box is blank???
Thank You!
"Changes" to your 2018 Main Street America Accreditation Standards of Performance Self-Evaluation form for 2019 Recognition Form have been "Saved".
Yo may continue working on your form (or access it to verify that your changes were saved) as needed until
4:30 PM, Friday, January 4, 2019
by clicking on the following link
Edit Submission
You can also access your form from one of the automated emails that Executive Directors AND the Board Presidents receive every time you edit the form. Check your spam and/or junk mail if you do not receive an within with five minutes of saving your submission.
Click on the following link to print your form: Download Submission PDF
Questions regarding the accreditation process?
Michael Wagler, State Coordinator, Main Street Iowa (michael.wagler@iowaeda.com or 515.348.6184)
Darlene Strachan, Assistant State Coordinator, Main Street Iowa (darlene.strachan@iowaeda.com or 515.348.6182)
Questions regarding the online form?
Susan Watson, Office Specialist, Main Street Iowa (susan.watson@iowaeda.com or 515.348.6185).
Susan Watson | Office Specialist
Main Street Iowa | Iowa Downtown Resource Center
[IEDA_Logo]
IOWA ECONOMIC DEVELOPMENT AUTHORITY
200 East Grand Avenue | Des Moines, Iowa 50309
PH: 515.348.6185 | susan.watson@iowaEDA.com
iowaeconomicdevelopment.com
iowaeconomicdevelopment.com/CommunityDevelopment/IDRC
[Facebook.jpg][LinkedIN.jpg][UTube.jpg][UTube.jpg][LinkedIN.jpg][Facebook.jpg]
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