Managing Recurring Payments

  • Bismod
    Asked on December 19, 2018 at 12:43 PM

    Hi, I found this explanation of setting up recurring payments in JotForm (https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option) and have some questions.


    Is there a limit to the number of customers we have setting up recurring payments? As in, will we need to go to a higher JotForm level?


    Once someone starts a recurring payment, is there anyway for us to monitor / update that information? With a normal subscription service I would have a list of customers and be able to see when their recurring payments are scheduled, and be able to set up reminder emails for when their payment periods are closing. Where would that information exist if I were to setup payments in this way?

  • Richie JotForm Support
    Replied on December 19, 2018 at 1:59 PM

    I have checked your account and it is under the Free plan. You are only enabled to have three payment submissions for Free plan.

    Managing Recurring Payments Image 1 Screenshot 20

    For more information regarding limits, you can check this guide:https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    To update your user's information you can edit the form using Form submission..

    Guide:https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Please give it a try and let us know if this fits your requirements.