Form stuck on "Please Wait" when clicking "Submit" button

  • noemie_ouellette
    Asked on December 19, 2018 at 12:54 PM

    Hello! 

    I have successfully created my form, integrated it and published it to my wordpress website. 

    However, when I test it by filling out the fields and I click on the submit button, it says "Please wait" and stays like that. Nothing else is happening (I've waited more than 10 minutes). 

    I am interested in upgrading to a paid account but I want to make sure that everything I want to do is working before doing so. 

    Thank you in advance for your help!

    Noémie. 

  • Mike_G JotForm Support
    Replied on December 19, 2018 at 2:10 PM

    We would like to apologize for any inconvenience. The issue could be related to the embed script you used in embedding your form to your Wordpress website.

    To fix the issue, please check the following guides.

    A-Guide-to-Embed-Forms-for-WordPress-Users

    Please give it a try and let us know if you need any further assistance.

  • noemie_ouellette
    Replied on December 20, 2018 at 1:52 PM

    Hello, 

     

    Unfortunately this did not help to solve my issue. 

    Is there another way you could assist me? 

    I've changed the url where my form is : https://www.lanouvelle.net/parade-bebes-2018/

    Thanks! 

  • Richie JotForm Support
    Replied on December 20, 2018 at 3:18 PM

    Can you try embedding your form using the Iframe code?

    Please give it a try let us know how it goes.