What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot receive email notification

    Asked by dancolligan on January 21, 2013 at 11:49 AM

    I cannot receive email notifaction in my gmail account.  My email is service@thehappyprincess.com.  I am receiving email from others but not from jotform.

    Page URL:
    http://www.jotform.com/?formID=30204970137144

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    JotForm Support

    Answered by Goldo on January 21, 2013 at 12:55 PM

    service@thehappyprincess.com is IN our bounce list because of the below reason.

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t= o reach does not exist. Please try\n5.1.1 double-checking the recipient's e= mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h= ttp://support.google.com/mail/bin/answer.py?answer=3D6596 o9si8147669qed.35= "

    I have removed it from the list. Please make sure that the email address does exist this time.

    You may also refer to this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thanks!