Trouble changing a Price in Payment Settings

  • shadowcliff
    Asked on December 19, 2018 at 6:20 PM

    Here's the link to the form I'm working on: 

    https://form.jotform.com/50436712614955

     

    It is a registration form. I am trying to change the price in the Product Payment Settings, but having trouble. Can you please instruct me?

     

    Thank you.

  • Elton Support Team Lead
    Replied on December 19, 2018 at 8:59 PM

    Here's a visual guide.

    1. Click the payment field then the wand icon to open its settings

    2. Edit the product to change its price

    Trouble changing a Price in Payment Settings Image 1 Screenshot 30

    Trouble changing a Price in Payment Settings Image 2 Screenshot 41

    Make sure save the changes after that.

  • shadowcliff
    Replied on December 19, 2018 at 9:43 PM
    Thank you... I should have been more specific... it's the Family Rate one I
    am trying.
    Please advise.
    Thank you.
    ...
  • jherwin
    Replied on December 20, 2018 at 3:24 AM

    I assume you're having a problem changing the displayed price on the Family Rate One.

    It is because you have special pricing for this option. 
    1545293833overwrites Screenshot 10
    If you want to change the displayed price (1,100.00). You need to disable first the special pricing.
    1.) Edit the Family of 3 options, Special pricing Enabled.
    1545294016specialpricing Screenshot 21
    2.) Find "Special Pricing per option" and then set it no and save. Then change the displayed price for "Family Rate".
    1545294062setittono Screenshot 32