Problems with saved PDF of form or printed pdf

  • GraceGawlerInstitute
    Asked on December 19, 2018 at 7:13 PM

    Hi - as a cancer charity our forms are important - this one goes to a clinic in Japan. When the form is saved to PDF the logo and top part of form is missing and replaced by some info we don't need or want the doctors to view.

    my attachments show the correct way I'd like the form to display and the incorrect is how it display now.

    Thanks- I'd appreciate a solution

    Pip

    Jotform Thread 1678779 Screenshot
  • Kiran Support Team Lead
    Replied on December 19, 2018 at 10:28 PM

    I have cloned your JotForm to my account and testing it. Please allow me sometime to check this up and get back to you with relevant information.

    Thanks!

  • GraceGawlerInstitute
    Replied on December 19, 2018 at 10:43 PM
    Thank you

    ...
  • Kiran Support Team Lead
    Replied on December 19, 2018 at 11:19 PM

    I understand that you do not want to display the Submission ID/Date/IP information in the PDF report. As I tried cloning the form, the report is  not displaying any related information at my end. However, you may customize the PDF submission report from the submissions view and remove the unnecessary fields from the report as per your requirement. 

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Please give it a try and let us know if you need any further assistance.