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GraceGawlerInstituteAsked on December 19, 2018 at 7:13 PM
Hi - as a cancer charity our forms are important - this one goes to a clinic in Japan. When the form is saved to PDF the logo and top part of form is missing and replaced by some info we don't need or want the doctors to view.
my attachments show the correct way I'd like the form to display and the incorrect is how it display now.
Thanks- I'd appreciate a solution
Pip
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Kiran Support Team LeadReplied on December 19, 2018 at 10:28 PM
I have cloned your JotForm to my account and testing it. Please allow me sometime to check this up and get back to you with relevant information.
Thanks!
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GraceGawlerInstituteReplied on December 19, 2018 at 10:43 PMThank you
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Kiran Support Team LeadReplied on December 19, 2018 at 11:19 PM
I understand that you do not want to display the Submission ID/Date/IP information in the PDF report. As I tried cloning the form, the report is not displaying any related information at my end. However, you may customize the PDF submission report from the submissions view and remove the unnecessary fields from the report as per your requirement.
https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report
Please give it a try and let us know if you need any further assistance.