The refund I received is incorrect on my card statement

  • IMU_MFU
    Asked on December 19, 2018 at 10:49 PM

    The refund I received is incorrect on my card statement Image 10

    Why invoice of December 7th, 2018 not correct with my bill?

    invoice refund = 106.56 usd

    my creditcard bill = 106 usd  

    I need an explanation about this.

    Jotform Thread 1678943 Screenshot
  • Welvin Support Team Lead
    Replied on December 20, 2018 at 5:35 AM

    Our apologies. I think my colleague has refunded the exact amount, but it seems that our payment processor had removed the decimal and converted it to the whole value. We'll see how we can resolve this for you. 

  • IMU_MFU
    Replied on December 20, 2018 at 9:34 PM

    How would you do next step?