Autosuspended

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    Isaac Brunacci 
    Asked on December 20, 2018 at 07:48 AM

    Hey Jotform,

    I was editing a from I was making for my website to handle costumer questions and it "AUTOSUSPENDED" my account. Could you please reactivate it?

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    BitiaP
    Answered on December 20, 2018 at 08:22 AM

    Upon review of your account, it was found automatically suspended by our Phishing Detector Tool (autosuspended) due to form: http://www.jotform.co/form/83532876584874 requesting login credentials (username and password)

    https://www.screencast.com/t/R3THFko15i7 

    Gathering this type of data infringes our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "Password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We have deleted the infringing fields in order to avoid an autosuspension, your account has been reactivated.

    Thank you.