I am not getting any Notifications of forms submitted

  • ICDCA
    Asked on December 20, 2018 at 8:42 AM

    On my Meaford Heights Rental Application, I am not getting any notifications of forms submitted?

  • Ashwin JotForm Support
    Replied on December 20, 2018 at 11:29 AM

    I am sorry for the trouble caused to you. With which form you are having this issue with? I did check notification email alert of your last edited form "Rental Application Meaford Heights" and did not find any issue with that.

    You seems to have added condition in your form to send submission email only if the fill name field is filled. I did test your form by sending a test submission and as per our email logs, the submission email was sent successfully. Please check the logs below:

    [2018-12-20 11:25:39] Submission #4211323388129189393 Form #83436210603144 SENT to Brandy@icproperties.ca from noreply@jotform.com, via SENDMAIL 

    [2018-12-20 08:37:56] Submission #4211222757911380712 Form #83436210603144 SENT to Brandy@icproperties.ca from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? I would suggest you to please check your SPAM folder and see if the emails ended up there.

    If the issue persists, I would also suggest you to please use your email address with SMTP setting and see if that solves your problem. The following guide should help you how to setup SMTP to send submission emails:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if the issue persists.