Login Suspended

  • Erika Kelly
    Asked on December 20, 2018 at 9:04 AM

    My login has been suspended and I have no idea why. This is my second time contacting your support team for this issue. 

  • Bitia JotForm Support
    Replied on December 20, 2018 at 9:25 AM

    Upon review of your account, it was suspended because of form: http://www.jotform.us/form/83353852000145 requesting credit card information on plain field texts.

    https://www.screencast.com/t/HWuD7YvS 

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    The infringing fields have been deleted and the account reactivated.

    Thank you.

  • Bitia JotForm Support
    Replied on December 20, 2018 at 12:31 PM

    It is active, can you please verify that you are using the IP we have on file, using the following link: https://whatismyipaddress.com/ 

    Thank you.