What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I create forms that route an email based upon user selection?

    Asked by Todd on January 21, 2013 at 05:13 PM

    As part of a large organization, one thing we struggle with is centrally managing and then having to reroute form responses that come in using other tools out on the web.  Ideally we'd like to have the email notification route internally based upon a choice/input the end user has made on the form (such as a drop down list).

    Dot JotForm allow us to create routing logic like that?  So that if a user selects they are interested in Sales Inquiries it could be routed to a sales@domain.com, whereas operational issues could go to operations@domain.com?   The end user doesn't need to see the email accounts, merely be able to determine they are interested in Florida vs New York.

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    JotForm Support

    Answered by Mike_T on January 21, 2013 at 05:55 PM

    Thank you for your interest in our service.

    Yes, this is possible with us. You will need to use Conditional Logic on Forms feature. Take a look at the 'Send an e-mail after submission ' conditions.

    If you need any further assistance on this, please let us know. We will be happy to help!