Why is the Dropdown no longer showing all options

  • valoanlending
    Asked on December 20, 2018 at 2:10 PM

    I had a form working fine and now the drop downs are broken. Anything with loan amounts in them only show the first and last options. I can't post on my website with this error.

  • Girish JotForm Support
    Replied on December 20, 2018 at 3:22 PM

    Please confirm that the form you are referring to is: https://www.jotform.com/83455571077160

    I checked your form and found that the dropdown has only two values - "Select one" and "$800,000".

    If you add more values to this field you will be able to view the same in the dropdown list. Please let us know if this is what you were looking for.

    1545337136The Easiest Online Form Builde Screenshot 10

    Please see the screencast below after adding the options in the drop-down field:

    1545337242screencast 10 Screenshot 21

    You can refer my cloned form here: https://form.jotform.com/83536022378963




  • valoanlending
    Replied on December 20, 2018 at 3:43 PM
    I have one that has more than that and only lets me select $700k
    ...
  • Girish JotForm Support
    Replied on December 20, 2018 at 4:00 PM

    Could you let us know if you are referring to this form: https://www.jotform.com/83455571077160 since I could see only one drop-down field for the loan amount.

    If this is not the form that you are talking about, please provide us the form URL so that we could replicate the issue from our end also.

    Additionally, it would be helpful if you could provide us with a screenshot of the issue that you are facing.

    If you want to share a screenshot or image here in the Support Forum, please follow this guide so we can see the image properly: How-to-Post-Screenshots-to-Our-Support-Forum



  • valoanlending
    Replied on December 20, 2018 at 5:43 PM
    The form that I had originally embedded on my site (the one you were
    referencing) as well as one that I'm currently working on, both are having
    the same issue. It appears drop downs with loan amount list is not working.
    I've attached an example of the one I'm working on.
    ...
  • Jan
    Replied on December 20, 2018 at 9:09 PM

    I checked the most recent form and I can see that there's only 1 option on it ($700,000).

    15453580052018 12 21 wwe Screenshot 10

    Can you please share the webpage where the form is embedded so that we can further investigate?

    Unfortunately, the screenshot you're trying to share is not showing in your post. Please go directly to this thread (https://www.jotform.com/answers/1679761) and upload the screenshot using the Reply Editor.

    15453578912018 12 21 r Screenshot 21

    If you're still having issues, then you can send it via email at support@jotform.com. The email subject should be "Support thread 1679761 - Jan".

    We'll wait for your reply. Thank you.

  • valoanlending
    Replied on December 20, 2018 at 9:43 PM
    Ok don’t worry about it. I’ll look for another form
    ...