Why are fields not appearing in the correct order on the PDF report?

  • jakelevel
    Asked on December 20, 2018 at 5:23 PM

    now I have a new problem with the pdf file attachment, some of the fields in there is not where they supposed to. Ill provide the link and the pdf screenshot.

    www.jotform.com/build/83466001712146/settings/emails

    the information should be on top, and the email and phone number should be all the way at the bottom

    1545338889xxxxxCapture Screenshot 10

  • Kevin Support Team Lead
    Replied on December 20, 2018 at 5:55 PM

    I have been checking the PDF report of your form and noticed that the document is designed as shown on your screenshot, here is what I can see on the form builder: 

    Why are fields not appearing in the correct order on the PDF report? Image 10

    Note that you can customize the PDF report, this guide will help you doing so: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    I hope this helps. 

  • jakelevel
    Replied on December 21, 2018 at 2:09 PM

    okay, but I cant find any "create pdf document" on the drop down of "more"


    1545419375jots Screenshot 10

  • Nik_C
    Replied on December 21, 2018 at 4:03 PM

    Yes, that option should be present in your account:

    1545426116Screen Shot 2018 12 21 at 10 Screenshot 10

    Could you please check now and if the issue persists please try using a different Browser.

    Thank you!