Jotform Sheets > Download as PDF: Downloaded PDF reports are blank

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    tomibus
    Asked on December 21, 2018 at 11:13 AM

    The new PDF editor is really nice. But I have some problems to get the PDF's with submissions. If I do it separately and take one submission, download the PDF, everything is ok. If I take the whole list and use the Download as PDF button (green and than blue button on the right upper side of the table), than I get the header, the submission date and the number in the PDF-files. Everything else of the submission is a blank page till the next submission on the next page. I have 216 submissions and I can not download all of them one by one.


    Screenshot
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    BJoanna
    Answered on December 21, 2018 at 12:27 PM

    I downloaded all PDF reports from the latest email you received and I was able to replicate the issue. I will report this issue to our developers. We will inform you via this thread once this issue is resolved. 

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    tomibus
    Answered on December 21, 2018 at 12:36 PM

    Thank you very much. Can you tell me, if and when this can be resolved? I need the whole submission as PDF.

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    Kiran
    Answered on December 21, 2018 at 01:39 PM

    Unfortunately, we cannot provide any ETA at this moment. if there is any news you'll be updated here on this thread. 

    Thank you for your patience. 

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    mustafa
    Answered on August 01, 2019 at 04:13 AM

    Hi,

    Sorry for the late answer. Upon checking your document, I have realized that your PDF layout is distorted. 

    - Not all the fields are added to your PDF document.

    - Some of fields are not correctly positioned. 

    Can you please kindly create a new PDF document for your form? Although we cannot resolve the issue on your existing PDF document, newly created PDF documents will not have this bug. 

    1564647191Screenshot at Aug 01 11-12-55.