Account Suspended

  • Elliot Tabush
    Asked on December 21, 2018 at 11:51 AM

    I just created an account and verified my email. When i try to login it says my account is suspended. Please fix. 

  • Kevin Support Team Lead
    Replied on December 21, 2018 at 1:08 PM

    Your account is suspended due to the password field you have on your form https://www.jotform.us/form/83544898561169

    1545415601screenshot 01 Screenshot 10

    Note that asking for password goes against our terms, it's not allowed even if you're asking your users to create one, although we understand you may not have this field for phishing purposes we need to act according to our terms. 

    https://www.jotform.com/help/8-Terms-of-Use 

    I have removed the field from your form in order to reactivate your account, if you have questions, let us know. 

  • Angy Rivas
    Replied on December 21, 2018 at 1:52 PM

    I need my account unsuspended!
  • Nik_C
    Replied on December 21, 2018 at 3:43 PM

    @Andy,

    I opened another thread for you here: https://www.jotform.com/answers/1680860

    Thank you!

  • Elliot Tabush
    Replied on December 24, 2018 at 9:43 AM
    Interesting. Yes I understand thank you.
    Elliot Tabush
    Product Manager | TabushGroup
    212-252-0571 x137
    www.tabush.com
    Boxtop helps companies simplify their IT so they can focus on what matters. Learn more at www.tabush.com/boxtop.
    ...
  • Elliot Tabush
    Replied on December 26, 2018 at 4:43 PM
    I understand but I still cant get back into my account. Its still suspended
    Elliot Tabush
    Product Manager | TabushGroup
    212-252-0571 x137
    www.tabush.com
    Boxtop helps companies simplify their IT so they can focus on what matters. Learn more at www.tabush.com/boxtop.
    ...
  • Kevin Support Team Lead
    Replied on December 26, 2018 at 4:48 PM

    Your account is reactivated again, I whitelisted your IP address, try logging in and let us know how it goes.