What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error when submitting the form: Form ID did not match

    Asked by edisonfordinsure on January 22, 2013 at 09:45 AM

    When I submit the form via our website, an error is returned;

     

    'Form ID did not match'

     

    The form gets submitted no problems via the 'form preview' page. I have embeded the form using the 'Source Code' option. I have ensured all the hidden fields and scripts have been updated just incase. If someone could take a look for me, that would great!

     

    Thanks :)

    Page URL:
    http://www.edisonfordinsure.co.uk/personal-insurance/travel/quote/

  • Profile Image
    JotForm Support

    Answered by idarktech on January 22, 2013 at 10:33 AM

    Hi,

    I just tested your form here and it seems to be fine now. I was redirected to your Thank you page without any error. Did you managed to solved the problem? Please let us know. 

    Thanks!

  • Profile Image

    Answered by edisonfordinsure on January 22, 2013 at 10:47 AM

    Hi,

     

    It appears to be working now, a quick clear of the cache on my end resolved it. 

     

    Thanks for the reply!

  • Profile Image
    JotForm Support

    Answered by idarktech on January 22, 2013 at 10:49 AM

    Great!

    If you run into any problems again, just let us know here.

    Cheers!