What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha not working -

    Asked by tombstonetdi on January 22, 2013 at 10:19 AM

    Dear Sir or Madam:

    Good morning, hope this finds you doing well.

    My name is David Abad and I have been having issues with the captcha not working on a form.  It will work fine for one day or so, and then it stops.  It just keeps trying to load it, but never completes the action.  You would have to hit reload the page for it to work sometimes, but if a person filling out the form has to do that, then the information they had entered to that point will be gone and they have to start again.

    I spoke with one of your tech associates and suggested using an iframe. The problem with that solution is that while if fixes the captcha problem, the form is screwed up and part of it gets cut off on the right side as it does not adjust to the editable section on the page. Plus it shows what would be the second page but blank.

    I have had friends take a look on their computers on different browsers thinking it might be an issue with my system and browser, and they get the same results.

    And for some reason, if I try to use the re-captcha option, it just won't work at all once placed in the page. Works perfectly within JotfForm though.  

    Using Dreamweaver CS3 for Mac on OS 10.5.8   with Safari 5.0.6

    When using Firefox 3.0.18, the captcha does not work at all.

    Page URL:
    http://www.tombstonetdi.com/apply.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on January 22, 2013 at 10:50 AM

    Hi,

    Can you redo the iframe solution that have been suggested by my colleague and let us know when done so we can check.

     

    Thanks