Remove my payment method (paypal)

  • xshen4
    Asked on December 22, 2018 at 6:46 PM

    I can't find a way to remove my payment method on file now that I have cancelled. Please remove it. 

  • David JotForm Support Manager
    Replied on December 22, 2018 at 11:16 PM

    We have set your account back to free plan. Please make sure to cancel your subscription(id: I-CFGWDMAK0296) at PayPal's site, so you can stop the recurring charges.

  • Xiuli
    Replied on December 27, 2018 at 11:08 AM

    Are you able to make sure the user's PayPal reoccurring subscription is cancelled at the time the user requests cancelling? 


    I just got charged again after requesting to turn off my subscription and would like to request a refund as I just updated my PayPal settings. 

  • David JotForm Support Manager
    Replied on December 27, 2018 at 11:23 AM

    PayPal does not provide us the option to cancel the subscription, that is the reason why we ask our users to make sure to cancel it at PayPal's site. We have now refunded the last payment.

  • Xiuli
    Replied on December 27, 2018 at 11:43 AM
    Sounds good. Thanks!
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