Sheets Page: no option to see incomplete payments in the new view of my forms data

  • PSAK9
    Asked on December 22, 2018 at 8:26 PM

    I'm having difficulty finding my incomplete payments in the new view of my forms data.

  • David JotForm Support Manager
    Replied on December 22, 2018 at 11:56 PM

    UPDATE (May 27, 2019): Incomplete Payments option is available in the JotForm Sheets. 

    1. Click on the three dots in the Sheet and select Incomplete Payments.

    1558941901Incomplete1 Screenshot 10

    2. Click on the See Details.

    1558941916Incomplete2 Screenshot 21

    3. If you want to complete this incomplete payment, click on the Complete button.

    1558941928Incomplete3 Screenshot 32

    4. If you are sure to want to complete this submission, click on the OK.

    1558941940Incomplete4 Screenshot 43

    5. If you want to delete the incomplete payment, click on the Delete button.

    1558941952Incomplete5 Screenshot 54

    6. If you are sure to want to delete this incomplete payment, click on the Delete button.

    1558941963Incomplete6 Screenshot 65

    You can look at this guide for more details: https://www.jotform.com/help/564-How-to-View-Incomplete-Payments-in-JotForm-Sheets

     

     

    I see that you have switched to the old submissions page, so you can view the incomplete payments as shown on this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Unfortunately, it appears that the "Incomplete payments" are not accessible through the new submissions page:

    1545540977noincompleteview Screenshot 76

    I will report this to our back-end team. If this gets updated, you will be notified via this thread.

  • Nur Karabağ JotForm Developer
    Replied on May 27, 2019 at 7:49 AM

    UPDATE: Incomplete Payments option is available in the JotForm Sheets. 

    1. Click on the three dots in the Sheet and select Incomplete Payments.

    1558941901Incomplete1 Screenshot 10

    2. Click on the See Details.

    1558941916Incomplete2 Screenshot 21

    3. If you want to complete this incomplete payment, click on the Complete button.

    1558941928Incomplete3 Screenshot 32

    4. If you are sure to want to complete this submission, click on the OK.

    1558941940Incomplete4 Screenshot 43

    5. If you want to delete the incomplete payment, click on the Delete button.

    1558941952Incomplete5 Screenshot 54

    6. If you are sure to want to delete this incomplete payment, click on the Delete button.

    1558941963Incomplete6 Screenshot 65

    You can look at this guide for more details: https://www.jotform.com/help/564-How-to-View-Incomplete-Payments-in-JotForm-Sheets