What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm is not working

    Asked by Paweł Smoliński on January 22, 2013 at 10:43 AM

    We are getting following error message "v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^". It was working some time ago as this form is present for long time.

    Page URL:
    http://www.onepagecrm.com/feedback.html

  • Profile Image
    JotForm Support

    Answered by jonathan on January 22, 2013 at 11:19 AM

    Hi,

    Can you please try re-embedding the form using its iframe code?(use this guide)

    Try also changing the sub-domain used when you embed. Use "www" instead of "form".

    http://www.jotform.com/form/11390610209

    Please update us if the issue persist.

    Thanks.

  • Profile Image

    Answered by Paweł Smoliński on January 23, 2013 at 06:18 AM

    Tried different options and when switched JS embeed into https://secure. it started working.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 23, 2013 at 06:22 AM

    Hi,

    That can be fixed by simply re-saving your form in our form builder.

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 23, 2013 at 06:24 AM

    Hi,

    I just did that for your convenience. Your form should now works fine: http://www.onepagecrm.com/feedback.html.

    If the same issue will happen again, do the above solution.

     

    Thanks