New PDF editor: The PDF showing in blank.

  • rvave
    Asked on December 27, 2018 at 1:48 AM

    Thank you once again...I cloned the form as per your instructions. When I download, i get only a blank screen and the screen freezes over. Giving below a screenshot.

    1545888487Jot Form Screen Shot Screenshot 10

  • Nik_C
    Replied on December 27, 2018 at 2:01 AM

    I investigated this issue further, and I was able to open your original form in PDF Editor:

    1545894014Screen Shot 2018 12 27 at 8 Screenshot 10

    1545894028Screen Shot 2018 12 27 at 7 Screenshot 21

    Could you please check if you're still experiencing this problem.

    Thank you!

  • rvave
    Replied on December 27, 2018 at 2:35 AM

    I do get this on the editor too...however, when I use this functionality and edit the PDF form, it changes the online form too.

    There are some aspects of the online form and some wording in the online form that I should not have on the editable pdf format. Eg. the Press Submit button, etc. However, when I deleted this in the PDF Editor, the system deleted it in the Online Form too. I had to go back and recreate the online form for all these changes.

    It is becoming a bit tedious. If you are not in a position to help, that is fine. I will just have to go without the editable pdf form. Would be good if you can remove this feature till you have fixed the bugs. Too many bugs now. Regards

  • BJoanna
    Replied on December 27, 2018 at 3:17 AM

    Please note that PDF Editor and Form Builder of the same form are connected. If you try to delete a field from PDF Editor you will see a notice that your online/ web form will also be changed. 

    1545898231delete Screenshot 10

    If you don't want to have the same fields inside of your online form and Fillable PDF form, you can clone your online form and edit/ convert your cloned form to a Fillable PDF form. 

    Also, please note that you will not be able to submit your Fillable PDF form if it does not have a submit button. More about Fillable PDF forms, you can find here:

    JotForm Fillable PDF Creator with All Points